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Account Credentials

I'm just wondering if I can get some support regarding my credentials. I received an email with a username and password but no shared secret. However i looked at my account on the website and it said a different username and password. I tried all combinations of them and its still not working.

I'm not very tech savvy and after following all the instructions and watching the videos I'm still unable to connect. I keep getting the message "Authentication failed"

 please help or direct me to someone i can contact who can.

10 people have this problem
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