I'm just wondering if I can get some support regarding my credentials. I received an email with a username and password but no shared secret. However i looked at my account on the website and it said a different username and password. I tried all combinations of them and its still not working.
I'm not very tech savvy and after following all the instructions and watching the videos I'm still unable to connect. I keep getting the message "Authentication failed"
please help or direct me to someone i can contact who can.
jaimee, I'm having the same issue right now. I just got the vpn package and did everything correctly, but now I can't connect the vpn and get that message. If anyone has found a way around that, please let me know
Same issue. did you find a solution?