L2TP VPN setup guide - Windows 10 and 8.x:

We recommend that you use our OpenVPN solution for Windows. See the guide here. If for some reason, you don't want to use OpenVPN, the guide below will take you through the steps required to configure the native L2TP client on Windows.

Before you start, ensure that you are not connected to another VPN already, and that you do not have any other unblocking solutions (such as Hola) installed on your machine. If you have a Hola extension on your browser you need to remove it (it will still be active even if its disabled). There is a video here to guide you through the setup.

1) From the lower right corner click on “Action Center” icon. 
2) Then press on “VPN”.

This will open “Network & Internet” settings window. 
(3) Click on “Add a VPN connection”.

On the next page fill the fields with the following settings:

4) VPN provider – Windows (built-in).

5) “Connection name”  – Give a memorable name to this connection. For example name it “VanishedVPN L2TP”.

6) “Server name or address” – Copy & paste the servername you want to connect from this list 

 Servername  Use for
Unblocking US content (Netflix, Hulu, Starz, Vudu, Sling TV, NBC etc)
EPL, F1, Cricket, Sling TV
Unblocking UK content (BBC iPlayer, ITV.com, NOW TV, Sky GO, Channel 4 etc)
aus.vanishedvpn.com Secure browsing, Access to Aus channels while travelling outside Australia (Foxtel Go, Plus 7, 9 Now, Ten Play)
P2P & Bit Torrent - These servers are based in a location where the laws on Bit Torrent are liberal. Bit Torrent is disabled on all other servers.

7) “VPN type” (7) – select “L2TP/IP sec with pre-shared key”.

In the ‘Pre-shared key’ box (8) enter happiness

“Type of sign-in info” – select User name and password.

9) In the “User name”  and “Password”  fields copy & paste the username and password from the 
'my account' section of our site  (note all credentials are case sensitive). Check all selected data once again and press “Save” .

Now you can see your VPN connection  was created.

After that you have to make a couple of small changes. Right-Click on the monitor or Wi-Fi icon on the bottom right-hand corner. Then Click on “Open Network and Sharing Center”

Click on “Change adapter settings” .

Right click on the VPN connection and go to “Properties”.

Go to “Security” tab. Here select “Allow these protocols”  and check the top 3 boxes.
  • Unencrypted password
  • "Challenge Handshake Authentication Protocol (CHAP)" and deselect all others.
  • Microsoft CHAP version 2
Click ‘OK’. Now your L2TP VPN connection is created and all traffic will be encrypted.


To connect to L2TP protocol click ok Network icon (Wi-Fi or wired) and click on the desired VPN connection.

This will open your “Network and Internet” settings. Click on desired VPN connection and press on “Connect” button .

If you get an error at this point, you will need to make the registry change below.

Note: A one-time registry change is required if the VPN server and/or client is behind NAT (e.g. home router). You must reboot your computer when done. It is good practice to backup the registry first.

For Windows Vista, 7, 8 and 10

Open a command prompt (CMD) as administrator , and copy and paste the red text below. Then re-boot your machine.

REG ADD HKLM\SYSTEM\CurrentControlSet\Services\PolicyAgent /v AssumeUDPEncapsulationContextOnSendRule /t REG_DWORD /d 0x2 /f

After the machine has been re-booted, connect to the VPN: Click on the wireless/network icon in your system tray, select the new VPN entry, and click Connect. If prompted, enter Your VPN Username and Password, then click OK.

Once you have completed these steps, you should be able to connect to the VPN, and see content from the location you have connected to (ie you should see the US Netflix catalogue if you are connected to the USA VPN Server).  If you still see local content, we recommend that you complete the steps here to stop DNS leaking.